Refund And Return Policy
Effective Date: August 11, 2020
At EmudhraCA, we strive to deliver reliable and timely services. However, in certain specific situations, a refund may be granted. Please read our refund and cancellation policy carefully before placing an order.
1. Cancellation Policy
- Once an order is placed, it cannot be cancelled under any circumstances.
- Please ensure all details and documents are correct before placing an order.
2. Refund Policy
We offer a full refund under the following conditions only:
- No Response After Order:
If we fail to respond (via email or WhatsApp) within 3 working days of receiving your order. - Service Discontinuation:
If we discontinue the product/service after your order is placed and before processing begins. - Inability to Deliver Service:
If we are unable to fulfil your order due to our internal limitations or incapability.
(Note: This does not apply if you fail to provide the required documents or information.) - Duplicate Orders:
If you accidentally place multiple orders for the same product/service on the same day. - Service-Wide Applicability:
The above refund terms apply to all products and services offered on signxdsc.com. - Dispute Clause:
In case of any dispute, our decision will be final and binding on all parties. - Payment Gateway Charges:
All approved refunds will be processed after deducting a 5% fee from the order amount to cover payment gateway charges.
3. Non-Refundable Conditions
Refunds will not be issued in any other situations, including (but not limited to):
- Delays caused by the customer in submitting the necessary documents
- Incorrect or incomplete information provided by the customer
- Change of mind or order placed by mistake
- Rejection of applications by government agencies after submission
4. Return Policy
As we deal with digital products and government-processed services, we do not accept any returns under any circumstances.
All services that are delivered electronically are considered final once processing begins. For products that we ship via courier/speedpost, we provide a tracking number after dispatch. You can track and update yourself on the shipment’s delivery status. For more details on shipping, refer to our Shipping and Delivery Policy.
5. Refund Process
- Refunds are processed within 7 business days of approval.
- The amount will be refunded to your original payment method or via bank transfer after verification.
- To complete the refund, you may be asked to provide a payment screenshot or account statement clearly showing the transaction.
6. How to Request a Refund
To request a refund, please email us at:
Your email must include:
- Your Order Number
- The Reason for Refund
- Any supporting documents (if applicable)
We do not accept refund or cancellation requests via phone or WhatsApp.
By placing an order on emudhraca.com, you agree to the terms outlined in this Refund and Cancellation Policy.